‘The first and last mile as a success factor in retailing and logistics’ white paper is available now!
T&L leaders are implementing scalable technology and working smarter from first to last mile. Our latest whitepaper reveals the strategies that will give you the competitive edge.
In the latest white paper, ‘The first and last mile as a success factor in retailing and logistics’, supply chain technology company Zetes, explores the challenges the industry faces when improving the customer experience – from the picking, packing and shipping of an order, to the physical delivery to the customer. By capturing every point at which a product moves throughout the supply chain, Zetes outlines ways that organisations can drive greater productivity, increase efficiency and reduce errors throughout the entire delivery process – and why now is the time for action.
To date, a major contributor to inefficiency within the industry has been the huge volume of parcels that are not delivered successfully first time. Research from Japan, a fast-growing ecommerce market, reveals that almost 20% of deliveries fail first time – even more in urban environments. Clearly adding additional delivery loops create a huge drain on costs and resources.
PCA Predict research estimates the cost of missed and failed deliveries to be €15 per delivery, a very significant figure when so many organisations are operating on paper thin margins. When the last mile can account for 30% of the total order fulfilment costs – in labour, transport and fuel – the current level of delivery inefficiency simply cannot be sustained.
