Kundecase: Kronans Apotek

The Retailer's Guide to 2024 - Beyond superficial omnichannel

While the concept of omnichannel may not be new to you, its dominance at NRF Retail’s Big Show 2024 was undeniable. Reaffirming its status as a key aspect of retail, the conference emphasized its continued significance in 2024. In this chapter, you will learn how to go beyond superficial omnichannel.

The Retailer's Guide to 2024 - The rise of alternative revenue streams

Alternative revenue streams are becoming increasingly common in retail. The world’s leading retailers and marketplaces, such as Amazon, Etsy, Walmart, and Office Depot are some examples of businesses with the capacity to scale up the trend.

The Retailer's Guide to 2024 - Driving sustainability and responsibility

Sustainability is no longer a buzzword, and a “nice to have” in retail. Consequently, recommerce, rental services, repairs, outlets, sustainable return management, and new legal aspects are changing how retailers operate. This chapter emphasizes the significance of these trends and their impact on driving responsible business practices.

The Retailer's Guide to 2024 - Loyalty, brand identity, and time matter

After the COVID-19 pandemic and the ”great resignation wave”, the needs and consumer expectations have changed. This chapter emphasizes the rising importance of empowered staff, the complexities of loyalty programs, the division between strong brands and discounters, and why it’s fundamental to align personal commitment with company values.

Case: B&O's digitale transformation skal styrke innovation og kundeoplevelse på samme tid

Efter mere end 30 år med et egenudviklet og vidt forgrenet IT-system vil B&O nu gå standard. Med Columbus som rådgiver og sparringspartner har B&O sat gang i en omfattende digital transformation med løsninger, der matcher det nye B&O’s struktur, forretningsmodel og vision for kundeoplevelser, der er på niveau med virksomhedens luksusprodukter.

Detailbranchens ultimative guide til Data og AI

AI, Data, ESG, DPP... Det kan være svært at navigere i en verden af Data & AI og forstå, hvordan EU’s bæredygtighedsinitiativer påvirker detailhandelen. I denne guide har vi samlet de vigtigste aspekter og gode eksempler på, hvordan detailforsyningskæden kan holde trit med nutidens standarder og leve op til de mange juridiske forventninger der er til dig som detailhandler i forsyningskæden.