Achieving Financial Success While Delivering World-Class Customer Experiences

af Blue Yonder

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Blue Yonder’s omni-channel fulfillment microservice gives businesses the ability to deliver customer-facing features such as fulfillment options and order by/get by while they are still shopping and enables businesses on the back end to conduct post- order sourcing and optimization. This microservice helps businesses provide speed and convenience options to shoppers even before they place an order. To frame why leading retailers are using this service, let’s start with today’s business requirement to provide accurate delivery dates. With many businesses able to offer in-store pick up in two hours, same day delivery as well as one- and two-day shipping, competition is fierce to provide consumers what, where and when they want it. Consumers today expect definite delivery dates and it’s no longer acceptable to offer an 8-10 business day delivery window. With expectations changing, and customers trying out new stores based on product availability, offering accurate commitments and multiple fulfillment options from the beginning of the shopping journey presents businesses with an opportunity to gain new repeat customers, minimize cart abandonment, and increase conversion rates. The microservice enables businesses to present firm order by/get dates from click to collect.
 

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