11.06.2019 | Branchenyt
Indspark: JDA ranked highest in usability among all vendors in 2019 Nucleus Research WFM Value Matrix
JDA outpaces the competition for the third year in a row, again named best workforce management solution for usability by Nucleus Research.
JDA Software, Inc., today announced that Nucleus Research has scored JDA® Workforce Management the highest among all vendors in usability and a leading vendor in the Facilitator Quadrant of the 2019 Nucleus Research Workforce Management Value Matrix. This is the fourth year that Nucleus has named JDA a facilitator in the WFM Value Matrix, and the third year in a row as highest ranking in usability, outpacing the competition.
“Retailers and manufacturers must attract and retain talent particularly given workforce shortages and the critical importance of a superior customer experience,” said Jim Prewitt, group vice president, product management, JDA. “Companies are looking for the most innovative, purpose-built workforce management solution that drives forward-looking planning, leverages predictive analytics and offers mobile and self-service scheduling. Being named to the Facilitator Quadrant yet again by Nucleus Research and scoring highest among any vendor in usability is a testament to the robust capabilities we continue to add to our SaaS-based JDA Workforce Management on an ongoing basis.”
Nucleus ranked JDA Workforce Management as the ideal solution for today’s competitive and complex environments, where needs such as scheduling optimization, self-service, and tight integration with JDA’s end-to-end SCM portfolio as well as non-JDA sources are critical for retailers as they must predict, anticipate, and meet labor expectations with precision.
JDA Workforce Management empowers organizations to better engage their teams and equip associates to meet customers’ evolving needs. Based on Microsoft Azure, JDA Workforce Management now integrates with Microsoft Teams enabling workers to self-manage their schedule and be proactive with upcoming changes they may need, reducing absenteeism. Companies can use JDA Workforce Management with Microsoft Teams to easily connect and collaborate with managers and coworkers through a unified platform via desktop or mobile. This integration is made possible by JDA’s new Microsoft Azure-based Supply Chain Management (SCM) Platform, with an API-led architecture. JDA Workforce Management also helps organizations create optimal, accurate schedules, plan the right long-range staffing, maximize productivity and provide advanced mobile capabilities that improve both service and communications.
“JDA Workforce Management strikes the right balance of usability features like advanced mobile capabilities and optimized labor scheduling with continued enhancements and partner ecosystem,” said Trevor White, senior analyst, Nucleus Research. “Customers we spoke with that use JDA Workforce Management validated the importance of balancing functionality with innovation and are seeing strong results.”
- Join JDA’s webinar on July 30: Mobility & Beyond: Engaging Associates in Today's Complex Retail Ecosystem
- Read the 2019 Nucleus Research Workforce Management Value Matrix
- Check out JDA Workforce Management Mobile
- Learn more about JDA’s AI-powered SCM Platform
- Find out how JDA Workforce Management can help your business