DEMATIC service giving your DC a competitive edge
Most successful businesses make promises about the availability of their products through creative marketing programs. The responsibility of delivering on the promise falls fairly and squarely in the lap of the supply chain team.
To meet these lofty business objectives many companies make substantial investments in stateof-the-art DCs with specialised automation interfaced with sophisticated controls and software.
They depend on reliability to achieve their targets week-in, week-out over the life of the system.
But as any logistics professional will tell you there are traps and pitfalls. Unexpected peaks in demand, changes in product profiles, errors in picking or despatch and – despite the fact that most modern systems are highly reliable – mechanical, electrical, controls or software malfunctions can affect performance.
At Dematic, we place great emphasis on finding new ways to increase your uptime, optimise system performance and ensure you meet your customer’s highest expectations.
Our aim is to help you turn your logistics and distribution into a powerful competitive strategy.
Our service organisation can tailor a highly responsive service and support strategy to precisely match your performance objectives.
Field Service and Support
Dematic directly employs field service and support personnel. Available around the clock, 365 days a year, Dematic field service technicians provide emergency support for those unplanned events that disrupt your systems and can maintain your system through regular servicing to maximise availability and minimise breakdowns.
It’s during peak demand times that systems failures are most critical to your business.
A regular service program will minimise the risk to your operations.
Residential Service
Many larger companies are taking a new approach. Residential maintenance programs provide full-time, on-site service technicians.
Fully managed across multiple disciplines including mechanical, electrical, controls and software, the residential team becomes a seamless part of your operations management strategy.
Operational Audits
Operational requirements invariably change over time. Often the original business and product mix the system was designed for has to be changed as customer and market forces dictate.
Whether it is a full functional audit to assess system and operator effectiveness, or specific safety and equipment-related details that are needed, Dematic can conduct a range of audit activities to assist in the safe and efficient operation of your business.
We can produce Equipment Condition Assessments and recommend upgrades and improvements to mechanical, controls and IT systems, in addition to safety and productivity reports.
Remote Monitoring & Diagnostics
In automated logistics systems, time is money. The savings gained through automation means that total systems operating time is crucial. Complex and time-critical order sequencing and the speed of throughput means that catching up through employing more hands is not possible.
Remote monitoring and early alert of system errors can significantly reduce the impact of faults and, importantly, the time taken to rectify them. Remote monitoring can be utilised to take advantage of a centralised team of skilled engineers.
Trained operators have the expertise to provide immediate advice about the best course of action to respond to any issue or to actively intervene to correct system faults before operators are even aware of the problem.
Early Warning Systems
Sophisticated software built on years of experience has led to the development of predictive tools to further improve your system’s performance. Dematic can monitor your system using diagnostic software, looking for potential malfunctions and analysing events and issues that could affect uptime even before they happen.
Dematic is dedicated to continuing its leadership as the industry’s most comprehensive service organisation. Our aim is to turn your DC into a strategic weapon that will speed delivery, improve accuracy, ensure reliability and cut costs.
Our goals are clear:
- Ensure safe operations at all times
- Minimise unscheduled stoppages
- Reduce maintenance costs
- Optimise your system’s performance
- Maximise the working life of yoursystem
- Increase your system’s uptime.
